ZEN COLLECTIVE – TERMS, CONDITIONS & STUDIO POLICIES
Langebaan, South Africa
1. INTRODUCTION
Welcome to The Zen Collective. By accessing our website, booking sessions, attending classes, or using our space and services, you agree to be bound by these Terms & Conditions and Studio Policies. Please read them carefully before engaging with our offerings.---###
2. DEFINITIONS
“The Collective” refers to The Zen Collective.
“Client” refers to any individual attending classes, booking sessions, renting resources, or using our services.
“Services” refers to all yoga classes, Nia dance sessions, Reiki appointments, workshops, space or resource rentals, and related offerings.
3. GENERAL GUIDELINES & ETIQUETTE
Clients are encouraged to arrive on time to honour the flow of sessions and respect fellow participants.Please arrive at least 5–10 minutes before your session begins to allow for a calm and grounded start. Late arrivals may not be permitted once a session has begun.Shoes are not permitted in studio practice areas.Please bring your own water bottle and any personal items required for your practice.All shared equipment, mats, and props must be cleaned after use with the materials provided.Mobile phones must be kept on silent. If you need to take an urgent call, please step outside quietly.We ask all clients to maintain a respectful atmosphere within the space, especially when sessions are in progress.
4. BOOKINGS & PAYMENTS
All sessions, appointments, and rentals must be booked in advance via our website or approved booking platform.Full payment is required upfront to confirm your booking unless otherwise agreed.Bookings are only confirmed once they appear in your profile or booking system.The Collective reserves the right to refuse or cancel bookings at its discretion.
5. CANCELLATION & RESCHEDULING POLICY
A minimum of 24 hours’ notice is required to cancel or reschedule any class, appointment, or rental.Cancellations made within less than 24 hours will result in the session being forfeited.No-shows will be charged in full.Late arrivals may result in shortened sessions or refusal of entry where appropriate.
6. PACKAGES & EXPIRY
All class packages and session bundles are non-transferable and non-refundable.Packages are valid for a specified period from the date of purchase and must be used within that timeframe.Unused sessions will expire and cannot be extended, except under exceptional circumstances at the Collective’s discretion.
7. HEALTH & WELLBEING
Clients are responsible for ensuring they are physically, emotionally, and mentally fit to participate in any sessions or services.You must inform the Collective of any injuries, medical conditions, pregnancy, or relevant health concerns prior to attending.Participation in yoga, Nia dance, Reiki, or any other services is undertaken at your own discretion and risk.
8. LIABILITY WAIVER
By attending sessions or using our services, you acknowledge that these activities may involve physical movement, energy work, and personal exploration.The Zen Collective, its facilitators, and staff are not liable for any injury, loss, or damage to personal property sustained while participating in activities or being on the premises, except where required by law.
9. RESOURCE & SPACE RENTAL
Clients renting studio space or resources must use them respectfully and return them in their original condition.Any damage, loss, or misuse of equipment or space may result in additional charges.Rental times must be strictly adhered to unless prior arrangements have been made.
10. PERSONAL BELONGINGS
The Collective is not responsible for lost, stolen, or damaged personal items. Please keep your belongings secure at all times.
11. PRIVACY POLICY
All personal information provided to The Zen Collective is treated as confidential and used solely for internal purposes.Your information will not be sold or shared with third parties and will only be used for communication regarding bookings, updates, and relevant announcements.Please ensure your personal and health information is accurate and up to date.
12. WEBSITE USE
All content on this website is the property of The Zen Collective and may not be copied, reproduced, or distributed without permission.We do not guarantee uninterrupted or error-free access to our website.
13. CHANGES TO TERMS
The Zen Collective reserves the right to update or amend these Terms & Conditions at any time without prior notice.Continued use of our services constitutes acceptance of any changes.
14. GOVERNING LAW
These Terms & Conditions are governed by the laws of the Republic of South Africa.
15. CONTACT
For any questions regarding these Terms & Conditions, please contact us via our website or directly through the studio.---By booking or attending any session, appointment, or rental, you confirm that you have read, understood, and agree to these Terms & Conditions and Studio Policies.